ISS Facility Services move from Paper to Cloud with Lumia for Business

The ISS Group was founded in Denmark in 1901, firstly as a security company and shortly thereafter commenced to provide cleaning services there and commenced operations throughout the Nordic countries. ISS has continued to grow internationally through acquisition and organic growth and now operates in over 50 countries and is the world’s largest facility service organization today, with a global workforce of over 520,000 employees. ISS entered the marketplace in Ireland in 1995 and now employs over 3,500 staff across six regional offices. ISS has developed and broadened its service offering and core competencies to include catering, mechanical & electrical, landscaping and FM services globally and have pioneered ‘one-stop shop’ Integrated Facilities Solution (IFS) often described as Total FM offering clients the most economic and most efficient solutions in facility management services.

Challenge

As ISS have a significant mobile workforce, working in both the cleaning and security sectors, being able to deliver a definitive point of presence and real-time reporting was essential. ISS wanted to move their field business from paper to the cloud and also deliver innovation and differentiation to their own customers. ISS wanted a more productive, collaborative and efficient way of working together.

Solution

Working together, ISS and Arantico Software Solutions, developed a bespoke line of business applications, on the Windows platform to help ISS move their field business into the cloud. Using the Arantico app on their Microsoft Lumia devices, ISS can now provide a true point of presence, in real-time to their customers. This has enabled ISS to realize the productivity benefits but also to innovate far beyond their initial expectations

Benefits

Ease of deployment and adoption was key to the process. As the Arantico application was built on the Windows platform, users found it easy to use and were already familiar with the operating system. The Arantico application deployed on Microsoft Lumia devices has enabled ISS to become a truly transformational business moving to a paperless operation in the field. Beyond this, the solution has delivered immense productivity and cost efficiencies to both ISS and their customers. In the past, the collation and delivery of reporting could take a number of days but now this is done on a daily basis in under an hour. The solution provides updates and insights in real-time from all sites across the entire team.

By Sandra Winstanley