Harris Heating & Renewables: Driving Growth and Efficiency with Arantico Ltd

At Harris Heating and Renewables, we are committed to evolving to meet the needs of our expanding customer base. In May 2024, we introduced Arantico Service Pro, a job scheduling and field service management solution, to enhance our operations as we grow across Dublin. This system is now integral to streamlining our field teams and office staff, ensuring better service for our customers.

About Harris Heating and Renewables

As a family-owned and managed business serving Dublin, our pride lies in our unwavering commitment to excellence and the delivery of top-notch heating and plumbing services. Now, we’re venturing into a new chapter dedicated to fostering a greener future for our generation and those to come.

By expanding our services to include sustainable energy solutions like Solar PV and Heat pump installations, we’re spearheading the promotion of environmentally-friendly practices. Even as we embrace these advancements, our dedication to providing intelligent, efficient, renewable, and cost-effective solutions remains steadfast.

How Arantico Service Pro is Helping Us Succeed:

  • 1. Real-Time Job Scheduling & Workflow Management

    Arantico Service Pro simplifies coordinating planned maintenance, emergency callouts, and one-off jobs. With real-time job scheduling, our office team assigns tasks instantly. Our field engineers receive step-by-step guidance through a mobile app, ensuring no details are missed.

    This has improved operational efficiency, reduced delays, and maintained consistently high service quality, aligning with our mission to exceed customer expectations.

  • 2. Enhanced Visibility & Field Team Coordination

    Tracking job progress in real time has become easier with Arantico. This visibility allows our office and field teams to work closely, ensuring quicker responses and an improved customer experience.

    By adapting to changing conditions quickly, we’ve sped up job completion times, increasing overall customer satisfaction.

  • 3. Comprehensive Data Capture & Asset Management

    Arantico’s data capture tools allow our technicians to gather critical information during site visits, including checklists, photos, and customer signatures. This ensures detailed and accurate job documentation, improving future service delivery.

    Additionally, the asset management feature tracks customer service history by site, helping us proactively schedule maintenance and minimize downtime.

  • 4. Streamlining Internal Operations

    Arantico Service has also improved our internal workflows. Administrative tasks, job tracking, invoicing, and reporting are now more efficient, giving our team more time to focus on strategic initiatives. It has been essential in helping us manage our growing business effectively.

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“In May 2024, we introduced Arantico Service Pro, a job scheduling and field service management solution, to enhance our operations as we grow across Dublin. This system is now integral to streamlining our field teams and office staff, ensuring better service for our customers.”
Harris Heating & Renewables