A utility enterprise’s bottom line has everything to do with how their assets are managed. If the job lifecycle is weak, inconsistent and disorganized, the company is likely to limp along until it either fails or becomes more difficult to operate than it’s worth.
Now is the time to ask yourself – Is my field service company set up for triumph or trepidation?
Asset management is an age-old challenge that every utility enterprise faces. At the forefront of the battle, many are depending on field service scheduling software to improve the job lifecycle flow and equip management with the tools necessary to succeed. If you’re still on the fence, here are 7 benefits that might tip your balance in the right direction.
1. Work Order Management
With field service scheduling software, work orders can be created and sent remotely to technicians based on relevant criteria like: availability, proximity, urgency and level of expertise. Through this superior functionality, the customer’s needs are met with greater speed and quality, saving both you and the customer time and money.
2. Customer Data Access
Part of proper mobile workforce management involves making sure that remote technicians have access to critical data in order to best address a customer’s request. Service dispatch software provides contact information, histories and other information that is necessary to complete the job. Also available to technicians are notes about specific equipment and model numbers to ensure that they have everything they need to close tickets in one visit. Once again, this trims down the time it takes to complete a request, which positively affects the customer and the utility enterprise.
3. Route Planning
Mobile workforce management depends on a high level of organization. Field service scheduling software takes coordination to an unprecedented level by offering utility enterprises the ability to organize customer requests by location to reduce travel time, vehicle wear and tear and fuel expenses. With a tighter schedule, more time is available to fill will additional requests or better focus on last-minute, high-priority requests. Some service dispatch software will even utilize GPS technology to map the best route for the current time of day and traffic conditions.
4. Recapture Unapplied Time
Field service scheduling software provides mobile workforce management with increased visibility into the progress of each work order. Naturally, technicians want to be paid for an 8-hour workday. More transparency eliminates the temptation for technicians to pad their timesheets or conduct non-billable tasks if an assignment is completed early while billable tasks are still pending. Reduced instances of non-billable work will help your utility enterprise to achieve superior productivity levels.
5. Identify Trends
Many field service scheduling software solutions include reporting tools that assist mobile workforce management with identifying patterns in the workflow. This type of functionality will make apparent any trends in technician productivity versus schedule saturation to best prepare for busy episodes and weed out technicians who aren’t meeting the enterprise’s standard.
6. Inspire Positive Tendencies
With reporting, mobile workforce management can also hold technicians accountable for their productivity by showing and comparing numbers from month to month. By showing technicians what they look like on paper, new goals can be set to help inspire improvement and bolster efficiency.
7. Customer & Technician Satisfaction
Service dispatch and field service scheduling software creates a well-oiled machine out of mobile workforce management and technicians and customers will undoubtedly notice the seamless traversal from one assignment to the next. In short, these components create a healthier work environment for technicians and exceed customer expectations through faster and higher quality service. The underlying message is this – superior asset management depends upon the fluid communication and teamwork between the office and field technicians. When these two enterprise divisions are harmoniously working toward the same goals – a major shift in productivity, efficiency and overall industry health will occur. Field service scheduling software is the component that can bind these two divisions together.
Originally Posted by Oren Cohen